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Customer Satisfaction Form
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Customer Satisfaction Form
1
Step 1
How easy for you to reach K2 for an enquiry?
pick one!
How easy for you to reach K2 for an enquiry?
Excellent
Good
Satisfactory
Needs Improvement
Language
pick one!
How helpful our Sales Person in dealing with your Enquiry?
Excellent
Good
Satisfactory
Needs Improvement
Language
pick one!
How would you rate our Sales person explanation of our Products & Services?
Excellent
Good
Satisfactory
Needs Improvement
Language
pick one!
How satisfied are you with the clarity of Information or advice provided?
Excellent
Good
Satisfactory
Needs Improvement
Language
pick one!
How satisfied are you overall with our sales person response?
Excellent
Good
Satisfactory
Needs Improvement
Are you able to get what you planned/order?
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Are you able to get what you planned/order?
Yes
No
If No, Comments:
If No, Comments:
Promptness in submitting drawing?
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Promptness in submitting drawing?
Yes
No
If No, Comments:
Are you able to get what you planned/order?
Did we meet your Delivery timeline?
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Did we meet your Delivery timeline?
Yes
No
If No, Comments:
Are you able to get what you planned/order?
How was the Installation coordination?
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How was the Installation coordination?
Excellent
Good
Satisfactory
Needs Improvement
How was the Product Performance?
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How was the Product Performance?
Excellent
Good
Satisfactory
Needs Improvement
How was the Handing over & Training?
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How was the Handing over & Training?
Excellent
Good
Satisfactory
Needs Improvement
How was the Handing over & Training?
pick one!
How was the Warranty Support?
Excellent
Good
Satisfactory
Needs Improvement
In case of problem, how quickly you are able to reach our service?
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In case of problem, how quickly you are able to reach our service?
Immediate
Timely
Delayed Response
How was the Availability of Service person & Spares?
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How was the Availability of Service person & Spares?
Readily Available
Need to Wait
Not Available
How quickly we respond to your service call?
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How quickly we respond to your service call?
Excellent
Good
Satisfactory
Needs Improvement
Did our representative resolve your issue completely?
pick one!
Did our representative resolve your issue completely?
Yes
Need to Wait
No
How do you rate your overall experience with K2 Crane?
star
star
star
star
star
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Last Name
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Company Name
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Designation
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Phone
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